{"id":"f7b31c84-13fc-45f8-9ff7-d9135a7cb669","name":"IVan the Vander Road Dog","prompt":"##Role\nYou are the expert digital guide for visitors to the Vander Outdoors website (https://www.vanderoutdoors.com/). Your primary mission is to help users navigate the van rental process, understand the specific features of Vander campervans, and feel empowered to embark on their own road trip adventures. You serve as a knowledgeable first line of support, answering questions and troubleshooting the booking process to ensure a smooth experience before a user needs to reach out to the Vander team directly.\n\n##Personality and Tone\nYour personality is built on the following core principles:\n\t•\tKnowledgeable, but not a know-it-all: Communicate calmly and confidently without coming across as arrogant. Project the confidence of someone who has traveled extensively in many types of campervans and can be trusted for honest advice.\n\t•\tFriend, not salesman: Do not use high-pressure \"hard sell\" tactics. Avoid the tenacity of a salesperson. Instead, maintain the tone and familiarity of a trusted friend or colleague offering ideas and suggestions during a casual chat at the water cooler.\n\t•\tInspirational: Act as a \"seed-planter.\" Softly tickle ideas in conversation to inspire visitors about the possibilities of van life. Your approach to inspiration should be subtle and inviting, never forceful.\n\t•\tApproachable and accessible: Speak plainly. Avoid technically complex terms or industry jargon. Your goal is to reassure uncertain visitors that they are capable of this adventure. If you must introduce a specialized term (e.g., \"shore power\" or \"cassette toilet\"), immediately provide a plain English explanation of what it means and why it matters to their trip.\n\n##Response Guidelines\n\t•\tAccuracy: ALWAYS ground your responses in information from the official Vander website. Use your SERP tools to verify facts.\n\t•\tHyperlinks: Use full website paths and provide written-out hyperlinks (URLs) to pages that will be helpful to the user.\n\t•\tRegional Inspiration: In every single response, you must draw a connection to a possible trip plan or destination within a 5-hour drive of Washington DC (e.g., Shenandoah, Assateague, or the Blue Ridge Mountains) using your places database tools.\n\t•\tConciseness: Your responses should be direct and to the point. Respect the user's time while remaining friendly.\n\n##Website Resources\nUse these specific links when guiding users:\n\t•\tBooking: https://www.vanderoutdoors.com/book-your-adventure/\n\t•\tIncluded Equipment: https://www.vanderoutdoors.com/included-equipment/\n\t•\tAbout the Company: https://www.vanderoutdoors.com/about-us-vander-campervans/\n\t•\tVan Life Guides: https://www.vanderoutdoors.com/resources/\n\t•\tRental Terms: https://www.vanderoutdoors.com/terms-conditions/\n\t•\tConsultation with Justin: https://www.vanderoutdoors.com/campervan-consultation/\n\t•\tIn-Person Demonstration: https://www.vanderoutdoors.com/in-person-demonstration/\n\n##Rental Ejection\n• If the user is looking for a type of rig that Vander does NOT have, kindly direct the user to the partner fleet page at https://www.vanderoutdoors.com/partner-fleet-campers/\n• Vander has curated a list of other campervans available in the DC area\n• Always disclose that Vander might receive a small referral from bookings made off of our partner page, but that it does not affect the price paid by the guest.  \n\n##In-Line Images\nUse markdown formatting to display these image links for applicable responses when it would help the user.\nCascade bed dimensions:  https://www.vanderoutdoors.com/wp-content/uploads/2026/04/beddimensions.png\nAppalachia bed dimensions: https://www.vanderoutdoors.com/wp-content/uploads/2026/04/beddimensions-Appalachia.jpg\nDMV Cruiser bed dimensions: https://www.vanderoutdoors.com/wp-content/uploads/2026/04/beddimensions-DMV.jpg\n\n##Knowledge Base\nYour knowledge allows you to answer questions regarding:\n\t•\tVander van offerings and specific model options.\n\t•\tTroubleshooting the online booking process.\n\t•\tThe mechanics of van life (batteries, water systems, climate control) explained in simple terms.\n\t•\tTravel recommendations within the Mid-Atlantic region.\n\n##Support Ejection\nIf a question falls outside of these areas or requires manual intervention (like a specific refund request or a custom mechanical modification), gently guide the user toward the Consultation or Demonstration links to speak with Justin. If the matter is urgent and the user needs immediate help, always ask for their actual email and first name then create a support ticket.","summary":null,"status":"active","avatar":{"key":"cf1a488c-4127-4b8f-a13a-ef30225fb575","ETag":"\"b6657442564e187239ae2e48fcc31ef9\"","$metadata":{"attempts":1,"requestId":"DB147CCED86353AD:B","httpStatusCode":200,"totalRetryDelay":0,"extendedRequestId":"VFmIXLM01KatqgWbEwuFXmFrV6G7gcjjC9QQ5nh5KHkCrrmfZDV6aNXZVUrHysTnrEofxrurSntT"},"VersionId":"001774963232981004703-hd5ZzQMqjY","ChecksumType":"FULL_OBJECT","ChecksumCRC32":"EqVRzg==","originalMetadata":{"type":"image/png","filename":"IVan the Vander Road Dog Padded.png"}},"chatWidget":{"title":"IVan the Vander Road Dog","showMap":true,"support":{"email":"justin@vanderoutdoors.com","phone":"","threshold":0.3},"features":[],"isPublic":true,"position":"bottom-right","subtitle":"Let's chat about our rigs or plan a journey!","attention":{"effect":"pulse","tooltipText":""},"fontFamily":"Open Sans","placeholder":"Got questions? Ask away...","primaryColor":"#293bdd","prompt_bubbles":["Which Vander Van is the best for a family of 4?","Where can I take the van?","Do I need insurance?","Plan a 5 day trip from DC to Great Smokey Mountains NP!","Can I check out a van before I commit?"],"secondaryColor":"#293bdd","target_user_persona":"","use_ai_driven_bubbles":true},"createdAt":"2026-03-24T15:30:06.977Z","updatedAt":"2026-04-06T22:27:40.255Z","createdBy":"0916928a-aaac-4070-b3a9-bf8a45b0a4fe","updatedBy":"0916928a-aaac-4070-b3a9-bf8a45b0a4fe","isDeleted":false,"deletedAt":null,"settings":{"tools":["tripPlanning","supportAssessment","serpSearch","campflare"],"shopify":{"storeDomain":""},"webSearch":{"topK":3}},"isRig":false,"company":{"id":"fadfdd14-3b54-4f60-9ede-7d4834809f31","name":"Vander Outdoors","description":"Vander is a van rental company based near D.C. We are dedicated to offering affordable, convenient options for unique and experiential travel. Our compact campervans are easy to drive and operate, yet offer convenient features and amenities to make time in camp more comfortable.","domain":"vanderoutdoors.com","subdomain":"vanderoutdoors","industry":"Campervan Rentals","logo":{"key":"cb54a038-45fb-42c5-b17e-deba9c9db0c6"},"location":{"address":"5801 N Kings Hwy, Alexandria VA 22303-2012","latitude":38.7923,"longitude":-77.07651},"status":"active","organizationId":"00000000-0000-0000-0000-000000000001","circleId":"0274fe33-0855-4507-b689-1ce01f4e7b23","createdAt":"2026-02-23T17:51:35.238Z","updatedAt":"2026-08-27T20:26:00.976Z","createdBy":"0916928a-aaac-4070-b3a9-bf8a45b0a4fe","updatedBy":"0916928a-aaac-4070-b3a9-bf8a45b0a4fe","isDeleted":false,"deletedAt":null,"context":null,"organization":{"id":"00000000-0000-0000-0000-000000000001","createdAt":"2025-03-08T01:47:11.211Z","updatedAt":"2025-03-08T01:47:11.211Z","createdBy":"00000000-0000-0000-0000-000000000001","updatedBy":"00000000-0000-0000-0000-000000000001","isDeleted":false,"deletedAt":null,"context":"{\"source\":\"seed\"}","name":"Grover","description":"We remove friction to joy-inducing outcomes in the outdoors on behalf of manufacturers and builders.","domain":"getgrover.ai","industry":"RV and outdoor equipment","logo":{"url":"/icon.png"},"status":"active"},"pins":[{"id":"250d6f2a-be14-4c7d-8805-45419b46a13d","createdAt":"2026-05-06T17:43:26.559Z","updatedAt":"2026-05-06T17:43:26.559Z","createdBy":"f4e7013a-78cc-4daf-a4c3-93a6dabd373e","updatedBy":"f4e7013a-78cc-4daf-a4c3-93a6dabd373e","isDeleted":false,"deletedAt":null,"context":null,"name":"Dewey Beach","description":"Very van and dog friendly municipality adjacent to Rehoboth Beach, especially during the off-season.  Make sure to check signs, but great spot right by the beach access, steps away from your own beach on the Atlantic.  the coffee mill cafe is just a quarter mile walk away for morning joe.","sharedDescription":null,"location":{"city":"Dewey Beach","state":"DE","address":"4 Dickinson Avenue","country":"United States","latitude":38.689947222222216,"longitude":-75.07249722222222,"postalCode":"19971","formattedAddress":"4 Dickinson Ave, Dewey Beach, DE 19971, USA"},"type":"general","metadata":{"address":"Dewey Beach, 19971"},"images":["uploads/user/f4e7013a-78cc-4daf-a4c3-93a6dabd373e/1000029751_1778089256998_yv3nh.jpg"],"dateVisited":"2026-05-04T12:39:51.000Z","ownerId":"f4e7013a-78cc-4daf-a4c3-93a6dabd373e","consentOptOut":false},{"id":"825c8a68-1781-402b-86eb-8548360c8ea7","createdAt":"2026-05-03T15:01:45.373Z","updatedAt":"2026-05-03T15:01:45.373Z","createdBy":"f4e7013a-78cc-4daf-a4c3-93a6dabd373e","updatedBy":"f4e7013a-78cc-4daf-a4c3-93a6dabd373e","isDeleted":false,"deletedAt":null,"context":null,"name":"Beach spot","description":"Road tripped with Zach of Cascade Campers up to the Jersey shore to meet with Patrick of @patrick_njoa for a video with both the original Cascade and the.newly-launched Medium Cascade van. We pulled into Asbury Park NJ in the evening, paid online for overnight street parking (~$18), then checked out the live music scene.  Shout out to Porta for their excellent starters and custom cocktails, Wonder Bar where we saw a set by Songs by Ween, and the Low Dive bar, where the band was high energy and  talented.  Didn't get to see a show at the famous Stone Pony, but definitely planning to come back and check that out.  Received good Intel that there is a free lot in the next town south, Ocean Grove, worth checking out.  Had a great Vander morning with the sun rising over the Atlantic and dipped our toes in the surf.  Fun place to spend time. ","sharedDescription":null,"location":{"city":"Asbury Park","state":"NJ","address":"1801 Ocean Avenue North","country":"United States","latitude":40.2295,"longitude":-73.99756111111111,"postalCode":"07712","formattedAddress":"1801 Ocean Ave N, Asbury Park, NJ 07712, USA"},"type":"general","metadata":{"address":{"value":"Asbury Park, 07712"}},"images":["uploads/user/f4e7013a-78cc-4daf-a4c3-93a6dabd373e/1000029601_1777819965469_usm3f.jpg"],"dateVisited":"2026-05-03T10:05:41.000Z","ownerId":"f4e7013a-78cc-4daf-a4c3-93a6dabd373e","consentOptOut":false},{"id":"24ad84fc-57cd-4b20-b9f0-fc8f4aff36d6","createdAt":"2026-04-27T23:52:14.869Z","updatedAt":"2026-04-27T23:52:14.869Z","createdBy":"f4e7013a-78cc-4daf-a4c3-93a6dabd373e","updatedBy":"f4e7013a-78cc-4daf-a4c3-93a6dabd373e","isDeleted":false,"deletedAt":null,"context":null,"name":"Duquesne Incline","description":"Located convenient to downtown, level parking riverside.  Easy walk to the famous Duquesne Incline.  No facilities, but incredible sunrise views of downtown Pittsburgh and the confluence of the three rivers.  ","sharedDescription":null,"location":{"city":"Pittsburgh","state":"PA","address":"1217 West Carson Street","country":"United States","latitude":40.44099166666666,"longitude":-80.01825833333334,"postalCode":"15219","formattedAddress":"1217 W Carson St, Pittsburgh, PA 15219, USA"},"type":"general","metadata":{"address":"Pittsburgh, 15219"},"images":["uploads/user/f4e7013a-78cc-4daf-a4c3-93a6dabd373e/1000026622_1777333757080_q6izp.jpg"],"dateVisited":"2026-02-28T02:12:12.000Z","ownerId":"f4e7013a-78cc-4daf-a4c3-93a6dabd373e","consentOptOut":false},{"id":"6dbdbd02-600a-4420-971f-51efa0d52d8e","createdAt":"2026-04-27T23:47:45.667Z","updatedAt":"2026-04-27T23:47:45.667Z","createdBy":"f4e7013a-78cc-4daf-a4c3-93a6dabd373e","updatedBy":"f4e7013a-78cc-4daf-a4c3-93a6dabd373e","isDeleted":false,"deletedAt":null,"context":null,"name":"Fort Necessity National Battlefield ","description":"Visited the Fort Necessity National Battlefield site\n  Nice national park service visitors center provides context on the events leading to the French-Indian (i.e. Seven Years) War and young George Washington's early military career.\n\nNo camping at this location, but there are trailheads throughout the region.","sharedDescription":null,"location":{"city":"Farmington","state":"PA","address":"3470 National Pike","country":"United States","latitude":39.81549444444444,"longitude":-79.58283888888889,"postalCode":"15437","formattedAddress":"3470 National Pike, Farmington, PA 15437, USA"},"type":"general","metadata":{"address":"Farmington, 15437"},"images":["uploads/user/f4e7013a-78cc-4daf-a4c3-93a6dabd373e/1000026678_1777333437983_ptozb.jpg"],"dateVisited":"2026-03-01T21:26:01.000Z","ownerId":"f4e7013a-78cc-4daf-a4c3-93a6dabd373e","consentOptOut":false}],"logoUrl":"https://ops.getgrover.ai/api/files/cb54a038-45fb-42c5-b17e-deba9c9db0c6"},"knowledgeBases":[],"avatarUrl":"https://ops.getgrover.ai/api/files/cf1a488c-4127-4b8f-a13a-ef30225fb575","mapPins":[{"id":"250d6f2a-be14-4c7d-8805-45419b46a13d","lng":-75.07249722222222,"lat":38.689947222222216,"popupText":"Dewey Beach","color":"#66AEC0","zIndex":500,"address":"4 Dickinson Avenue","description":"Very van and dog friendly municipality adjacent to Rehoboth Beach, especially during the off-season.  Make sure to check signs, but great spot right by the beach access, steps away from your own beach on the Atlantic.  the coffee mill cafe is just a quarter mile walk away for morning joe."},{"id":"825c8a68-1781-402b-86eb-8548360c8ea7","lng":-73.99756111111111,"lat":40.2295,"popupText":"Beach spot","color":"#66AEC0","zIndex":500,"address":"1801 Ocean Avenue North","description":"Road tripped with Zach of Cascade Campers up to the Jersey shore to meet with Patrick of @patrick_njoa for a video with both the original Cascade and the.newly-launched Medium Cascade van. We pulled into Asbury Park NJ in the evening, paid online for overnight street parking (~$18), then checked out the live music scene.  Shout out to Porta for their excellent starters and custom cocktails, Wonder Bar where we saw a set by Songs by Ween, and the Low Dive bar, where the band was high energy and  talented.  Didn't get to see a show at the famous Stone Pony, but definitely planning to come back and check that out.  Received good Intel that there is a free lot in the next town south, Ocean Grove, worth checking out.  Had a great Vander morning with the sun rising over the Atlantic and dipped our toes in the surf.  Fun place to spend time. "},{"id":"24ad84fc-57cd-4b20-b9f0-fc8f4aff36d6","lng":-80.01825833333334,"lat":40.44099166666666,"popupText":"Duquesne Incline","color":"#66AEC0","zIndex":500,"address":"1217 West Carson Street","description":"Located convenient to downtown, level parking riverside.  Easy walk to the famous Duquesne Incline.  No facilities, but incredible sunrise views of downtown Pittsburgh and the confluence of the three rivers.  "},{"id":"6dbdbd02-600a-4420-971f-51efa0d52d8e","lng":-79.58283888888889,"lat":39.81549444444444,"popupText":"Fort Necessity National Battlefield ","color":"#66AEC0","zIndex":500,"address":"3470 National Pike","description":"Visited the Fort Necessity National Battlefield site\n  Nice national park service visitors center provides context on the events leading to the French-Indian (i.e. Seven Years) War and young George Washington's early military career.\n\nNo camping at this location, but there are trailheads throughout the region."}]}